'No Reason To Worry', HDFC Bank Assures Customers After RBI's Rap

HDFC Bank on Thursday assured its customers that there was “no reason to worry” and they could continue to transact with the bank after the Reserve Bank of India ordered it to temporarily stop new digital launches and add credit card customers following outages at it primary data centre.

The Reserve Bank of India (RBI) has barred HDFC Bank from adding new credit card customers or launching digital businesses after its digital payment services were hit by technical outages last month.

The bank said that they had faced two outages in November 2018 and December 2019 and another incident happened on November 21, 2020.


“We had two outages, one in Nov 2018 and one in Dec 2019. We have taken help of external expertise, understood what needs to be done further and have subsequently implemented the inputs to strengthen our IT infrastructure and systems. Unexpectedly another incident happened on Nov 21, 2020 and the primary reason for the same in the power outage in our Primary Data Centre. We are working on war footing to strengthen this are also now,” HDFC Bank said in a statement.

On November 21, the digital payments business was down for more than 12 hours, following a power outage in its primary data centre. The RBI has advised the bank to temporarily stop all launches of its digital business-generating activities planned under Digital 2.0 and other proposed business generating IT applications, and secondly, halt the sourcing of new credit card customers.

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